Technical Help Desk 5 Job at TechMatrix Inc, Southfield, MI

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  • TechMatrix Inc
  • Southfield, MI

Job Description

Job Title: Technical Help Desk 5

Location: Newark, CA or Southfield, MI (Onsite)

Schedule: Mon–Fri, 8:30 AM–5:30 PM PST (Potential OT)

Overview:

We are hiring 3 Technical Help Desk professionals to provide advanced troubleshooting and IT support for users. The role includes diagnosing OS, hardware, software, and network issues, managing user accounts (Okta, AD), performing software installations, and maintaining documentation.

Requirements:

  • 5+ years in IT support or helpdesk roles
  • Strong experience with OS X, Windows, Linux, MS Office, Adobe Suite, and common IT hardware
  • Excellent troubleshooting and communication skills
  • Experience with Okta and Active Directory
  • Preferred: Experience with tools like CATIA, Jenkins, Unreal Engine, Ansys

Education: Associate’s in IT or equivalent; CompTIA A+ preferred.

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