Job Description
Hyperion Solutions is headquartered in Memphis, Tennessee with offices around the United States. As a unified group of integrated brands, Hyperion Solutions designs, manufactures, and services parts for the installation, modernization, and maintenance of both commercial and residential elevators. Our products and services include mechanical equipment, repair services, and digital solutions for elevator movement, management, and safety. We deliver to our customers application expertise, critical evaluation, creative resolutions, and ultimately satisfied property owners. As a rapidly growing company we are continuously looking for positive, energetic, passionate people to join our team.
EECO, a brand of Hyperion Solutions, is a leading provider of systems and components for hydraulic elevators, located in Richmond, Indiana. We are seeking a Project Sales Engineer to join our Customer Care team. Reporting to the Manager, Customer Care, the Project Engineer provides the technical expertise required to quote new and replacement hydraulic systems and components for our customers.
Primary Responsibilities:
• Technical Expertise and Product Knowledge:
o Size, select, and run calculations to identify the best fit equipment for customers' applications
o Pursue increasing knowledge of our products, industry, markets and competitors
• Sales and Proposal Management:
o Create and process proposals and sales orders in accordance with the company's best practices
o Develop and optimize customer relations through regular sales communications
o Expand the company's customer database using Salesforce CRM
• Customer Support and Issue Resolution:
o Assist with the resolution of customer issues, problems or complaints
o Collaborate with the Field Sales and Warranty teams
• Cross Functional Collaboration:
o Coordinate with the Operations and Supply Chain teams to ensure on time delivery
o Attend and participate in company meetings
• Reporting and Administrative Tasks:
o Produce periodic summaries and other reports or lists as requested by management
• Perform all other duties as assigned
Job Requirements:
• High School Diploma: Associates or Bachelor's degree in Engineering or related field preferred
• Three or more years of configured industrial product sales experience preferred
• Must have prompt and regular attendance, a sense of urgency, self-motivation, and discipline
• Must be proficient with Microsoft Office and Windows OS including Outlook, Excel, Word, PowerPoint, popular web browsers and search engines, familiarity with ERP systems preferred
• Experience with Salesforce, Tableau or other analytics platforms preferred; CAD experience strongly preferred
Capabilities:
• Communicates effectively:
o Shares information with the team. Actively listens and involves others. Clearly conveys ideas in a manner that engages others and helps them understand and retain the message.
• Delivers high quality work:
o Makes sure responsibilities central to the role meet all requirements and expectations. Finishes tasks promptly and critically reviews work to ensure quality and accuracy. Considers impact of work to others and takes steps to mitigate. Seeks additional work after finishing tasks.
• Displays technical expertise:
o Keeps technical skills current. Effectively applies specialized knowledge and skills to perform work tasks. Understands and master's the technical skills, knowledge, and tasks associated with the role. Shares technical expertise with others.
• Prioritizes and organizes:
o Allocates time and attention based on what is most important to achieve key goals and objectives. Effectively organizes and balances tasks and prioritizes to keep multiple projects on track.
• Manages resources:
o Has an authentic interpersonal style that engages others and encourages high performance. Uses personal influence to encourage and support.
• Resolves conflict:
o Able to handle confrontation in a professional and constructive manner. Avoids conflict, when possible, but does not shy away from addressing issues when necessary. Is a skilled mediator when needed.
Benefits:
At Hyperion Solutions, Inc. we understand that our employees are our most valuable asset. We offer a competitive salary, generous benefits package, opportunities for advancement and a positive work environment that recognizes initiative and enables personal growth.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
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