Network Specialist Job at Talent Groups, Melville, NY

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  • Talent Groups
  • Melville, NY

Job Description

📌 Job Description:

We are seeking a dedicated NOC Technician to join our team and provide 24x7x365 monitoring and technical support for network operations. The ideal candidate will handle real-time network monitoring, issue triage, and escalation management across critical systems and infrastructures. This individual will serve as a frontline responder, utilizing troubleshooting tools, documentation, and escalation protocols to maintain system uptime and performance.

💼 Key Responsibilities:

  • Monitor all critical network systems and respond to alerts in a 24/7 operations center environment.
  • Answer incoming customer support calls and log incidents in ticketing systems.
  • Perform initial diagnosis, triage, and resolution using runbooks and standard operating procedures.
  • Escalate unresolved issues to Tier 2/Tier 3 teams and ensure timely resolution.
  • Maintain ticket ownership from creation to closure, ensuring updates and notifications are properly communicated.
  • Coordinate with internal engineering teams and external customers for issue resolution and status updates.
  • Ensure accurate shift handovers by documenting open issues and ongoing incident management.
  • Maintain awareness of SLA expectations and incident prioritization guidelines.

🎓 Education & Certifications:

  • High School Diploma or equivalent (required).
  • Certifications such as CompTIA Network+ , Cisco CCNA , or Juniper JNCIA are a plus.

🧠 Skills & Experience:

  • 1–2 years of experience in a telecommunications or network support environment.
  • Knowledge of networking concepts including:
  • Layer 2/3 switching & routing , IP subnetting , BGP , IPv6 .
  • SONET , DWDM , and dark fiber technologies.
  • Familiarity with equipment from vendors like:
  • Cisco , Juniper , Ciena , Infinera , MRV .
  • Proficiency in using NMS/EMS tools for network monitoring (e.g., SolarWinds, Nagios, Zabbix).
  • Experience with ticketing systems (e.g., ServiceNow, Remedy).
  • Excellent communication, troubleshooting, and multitasking skills.

Job Tags

Shift work, Night shift,

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