Job Description

IT Applications Operations Analyst

Location: Remote

Duration: Long Term

Job Description::

• 5+ years experience designing, deploying, troubleshooting applications, infrastructure technologies, operations support and analysis experience.
• Experience with design and deployment of large scale and complex infrastructure-application systems.
• Analyzes existing SmartMeter application interfaces and tools, prepares logical models and procedures, creates SQL code and scheduling scripts, and tests/debugs the application interfaces and tools.
• Identify and correct any discrepancies in the data collected, reported and processed in the SmartMeter systems.
• Interacts with users, business stakeholders and team members, typically discussing and reporting progress of requests and individual incidents.
• Provide oversight for the 24-hour clock packages processing to ensure timely bill delivery as agreed to with Meter to Cash Customer Care organization metrics and service level agreements.
• Provide back up support and recommendations for failed processing related to the 24-hour clock packages to be processed timely to ensure customer web presen11. Develops conversion and implementation plans.
• Assist in the definition, development, and documentation of SmartMeter systems’ business requirements, objectives, deliverables, and specifications on a project-by-project basis in collaboration with internal users and departments.
• Proposes enhancements to procedures, processes and tools based on experiences with current methods.
• Provide timely, professional, straight forward (non-technical) communications
• May also interact with suppliers and contractors when warranted.

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