Job Description

Company Description

We represent victims of sexual abuse in civil cases. Our attorneys have extensive experience advocating for survivors of sexual abuse. We are dedicated to helping victims of these horrible crimes heal the wounds of their abuse by empowering them through civil litigation.

Position Overview

We are currently seeking a Bilingual Intake Specialist to join our Intake Department and assist with the first point of contact for potential new clients. This role is on-site in Boca Raton . The Intake Specialist will manage live calls from potential clients, conduct respectful intakes, and gather necessary information with confidentiality and care. You will prepare and send retainers via DocuSign, handle legal documentation, and professionally communicate with leads who do not meet the firm’s criteria. The role also involves following up with prior leads through calls, emails, and texts, as well as performing general administrative tasks such as organizing files and maintaining records. Collaboration with attorneys and other team members will ensure a smooth and timely client intake process.

This Position Offers Competitive Pay + Significant Bonus Opportunities

Schedule

• Saturday through Wednesday, 9:00 AM-5:30 PM or
• Monday through Friday, 9:00 AM-5:30 PM

Qualifications

• Bilingual (English/Spanish) is required
• Strong verbal and written communication skills with a focus on active listening, professionalism, and empathy
• Ability to build rapport with potential clients, demonstrating care and understanding while managing sensitive topics
• Professional and courteous telephone manner, with the ability to manage high volumes of calls in a calm and patient manner
• Strong organizational skills and ability to manage multiple tasks simultaneously while maintaining accuracy and confidentiality
• Technology-savvy with the ability to quickly learn new systems, and proficiency in Microsoft Office Suite, DocuSign, and legal software
• A compassionate and understanding approach to working with survivors of sexual abuse, while maintaining professionalism
• Prior experience in a legal or intake environment is a plus, but not required

Why Join Us:

• Competitive Compensation – Base salary with significant bonus opportunities
• Career Growth – Opportunity to grow within a reputable and supportive law firm
• Meaningful Work – Make a direct impact by helping potential clients navigate their legal needs

If you are selected for an interview, you will be contacted directly by our firm from Careers@hermanlaw.com . We do not use any other email addresses for outreach.

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