Job Description

Hotel Manager Job Description

Overview:

Hotel Manager will oversee all operational and administrative functions of the hotel, allocating approximately 60% of time to direct operational interaction and 40% to administrative duties.

Specialization:

• Operations of All Departments
• Hotel Administration

Core Responsibilities:

1. Operations Management

• Lead by example
• Oversee daily operations of Front Office, Housekeeping, Engineering, and Food & Beverage departments
• Set departmental objectives, measure performance, and supervise department heads
• Review and respond to daily operational demands
• Serve as Manager on Duty as assigned
• Maintain comprehensive knowledge of hotel features, services, room types, rates, packages, promotions, and daily operations status
• Ensure consistent adherence to brand standards across all departments, maintaining continuous compliance with brand requirements and keeping the property inspection-ready

2. Guest Experience

• Ensure delivery of superior guest service across all departments
• Address guest complaints and queries promptly, efficiently, and courteously
• Implement and maintain appropriate service recovery protocols
• Conduct regular inspections of public areas and facilities to ensure cleanliness and proper maintenance
• Monitor service quality and implement strategies to achieve desired service levels
• Ensure all staff are trained on and consistently follow loyalty program protocols
• Develop and execute strategies to exceed brand standards for guest recognition and rewards
• Track and analyze program metrics to identify opportunities for improvement

3. Staff Management

• Assist in selection, supervision, development, and evaluation of associates
• Ensure thorough orientation and ongoing technical training for all new associates
• Communicate clear performance standards and provide regular feedback
• Implement fair and consistent disciplinary actions when necessary
• Foster productive interpersonal relationships across all departments
• Ensure staff has proper training, tools, and equipment to perform effectively
• Provide coverage during staff shortages or emergencies, including potential weekend, holiday, and overnight shifts as required

4. Financial Management

• Assist in preparation of financial forecasts (weekly through yearly)
• Control costs through budgeting, scheduling, payroll management, and expense monitoring
• Make recommendations for capital improvements to enhance assets and brand loyalty
• Increase operational efficiency by analyzing procedures and implementing alternative strategies
• Verify front desk cash transactions, prepare bank deposits, and ensure timely deposit processing according to company protocols
• Implement security protocols for handling financial transactions, protecting credit card data, and safeguarding guest information in compliance with company policies and relevant regulations
• Collaborate with revenue manager and ownership to optimize room rates based on market analysis, competitive positioning, and demand patterns to maximize both occupancy and revenue

5. Sales

• Lead and develop the sales team by establishing clear targets, providing mentorship, and fostering a collaborative environment
• Build and nurture strong client relationships to maximize satisfaction and secure repeat business
• Coordinate effectively with internal stakeholders (marketing, operations, leadership) to align sales activities with overall hotel objectives
• Identify and implement process improvements to increase efficiency and streamline sales operations
• Develop and execute data-driven strategies to boost revenue and occupancy rates
• Track and analyze sales performance metrics against targets, making adjustments as needed
• Identify and pursue new sales opportunities in both existing and emerging markets
• Negotiate favorable contracts with clients, groups, and corporate accounts
• Manage the complete client lifecycle from prospecting through contract fulfillment

6. Safety & Compliance

• Maintain safe and secure environment for guests and employees
• Ensure all employees follow safety rules and emergency procedures
• Comply with federal, state, and local laws regarding health, safety, and alcohol services

7. Administrative & Communication

• Keep Corporate Team/Ownership informed of significant issues or unusual matters
• Maintain shift logs and records of guest comments and pending requests
• Liaise between departments regarding operational matters
• Support overall company objectives through implementation of operational plans
• Foster positive owner relationships and provide ongoing status reports
• Perform other duties as assigned

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