Job Description

Job Title: Front Office Call Agent – Hiring FAST!

Location: Salt Lake City, UT

Pay Rate: $20/HR on W2 Only – NO C2C

Setting: Onsite Required (Hybrid/Remote is NOT an Option)

Duration: 7+ months.

Required Qualifications:

• 2-3 years related customer service experience or fraud experience
• Strong understanding of the customer service experience.
• Proficient with Microsoft Suite (including Word, Excel, PowerPoint, and Outlook)
• Education: High school diploma or GED

Responsibilities:

• Accessing multiple electronic systems and document steps taken to efficiently service the customer
• Determine action required based on established procedures to protect the Bank s assets; work with supervisor on handling more complex cases
• Place appropriate hold on accounts deemed to have fraudulent activity and take appropriate steps to secure the account
• Track and document action taken in a timely and correct manner to provide a record of activity and meet audit and compliance requirements
• Communicate, in a professional manner, with customers, merchants, financial institutions, and other personnel to resolve system problems or request additional information and / or documentation to support a decision on whether fraudulent activity has occurred

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