Job Description

Job Description:

Unruh Chiropractic and Wellness Center is seeking a highly motivated, detail-oriented, and friendly Front Desk Coordinator to join our dynamic chiropractic team. The ideal candidate will be punctual, disciplined, and able to follow directions to a T while providing excellent customer service. As the first point of contact for patients, you will play a vital role in creating a positive and welcoming experience for everyone who enters our office.

Key Responsibilities:

• Customer Service & Reception: Greet patients with a warm and friendly demeanor as they arrive and depart. Answer phone calls, respond to emails, and assist with scheduling inquiries in a professional manner.
• Appointment Scheduling & Management: Schedule, confirm, and reschedule appointments. Maintain the calendar to ensure no conflicts or errors.
• Patient Check-In/Out: Ensure patients complete necessary paperwork and have accurate records for each visit. Collect payments and verify insurance information when applicable.
• Maintain Office Environment: Keep the front desk area organized and presentable, ensuring all office supplies are stocked and the waiting area is clean and comfortable.
• Data Entry & Record Keeping: Input patient information into the system with a high level of accuracy and attention to detail. Maintain confidential patient files and ensure they are updated regularly.
• Insurance Verification & Billing Assistance: Insurance verifications and billing tasks. Ensure proper documentation is collected for insurance claims.
• Communication: Be a liaison between patients and the chiropractic team, ensuring that all necessary information is communicated clearly and effectively.
• Maintain a Positive, Welcoming Atmosphere: Foster a friendly, professional environment by offering compassionate service and assistance, ensuring all patients feel valued and cared for.
• Number Crunching: Assist with financial tracking, billing adjustments, and other number-related tasks as needed. Analyze data and use your analytical skills to troubleshoot or resolve discrepancies.
• Learn Quickly:  Be able to pick up tasks quickly, after being shown 1-2 times. Demonstrate the ability to adapt to new processes, tools, or changes in workflow seamlessly.

Qualifications:

• Punctuality: Ability to arrive on time for every shift and adhere to a consistent schedule.
• Detail-Oriented: High level of accuracy in administrative tasks such as scheduling, data entry, and record keeping.
• Self-Starter: Ability to work independently, proactively identifying needs and solving problems without constant supervision.
• Disciplined: Strong time management skills, able to prioritize tasks, and stay focused on the job at hand.
• Friendly & Professional: A warm, approachable personality with the ability to interact with patients in a courteous, professional manner.
• Excellent Communication Skills: Able to follow directions carefully and communicate clearly with both patients and staff.
• Prior Experience in an Office Setting (required): Previous experience in healthcare-related field is a required. Preferably 2 years of experience.
• Technological Proficiency: Comfortable using computer systems for scheduling and patient management software. Familiarity with chiropractic office software is a bonus but not required.
• Long-Term Employment Focused: We are looking for someone who wants to grow and build a lasting career in a stable and supportive environment.
• Honest & Dependable:  Integrity and trustworthiness in all aspects of work, ensuring that you can be relied upon for accurate work and consistent performance.
• Analytical & Number-Loving: Strong ability to analyze numbers, handle financial data, and work with spreadsheets or billing systems with accuracy.

Working Hours:

• On Site
• Hours: Monday-Thursday. 7:15 am till Noon. Then long lunch break. Then back at 2:15 pm till 6 pm.
• Occasional seminar attendance over the weekend may be required.

How to Apply:

Please send your resume and a brief cover letter outlining why you are the perfect fit for this position to:

doctorunruh@gmail.com

We look forward to welcoming a new team member who embodies our values of detail, punctuality, and

friendliness. If you're a self-starter with a passion for customer service and a commitment to following directions, we'd love to hear from you!

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