Conviso Inc is hiring End User Service Specialists, this is onsite position & comes with benefits, 401K & some accrued PTO.
Title: End User Service Specialists/ Tier II support.
Security Clearance required: Active Secret / Tier 3
Location: Ft Knox, KY (on-site required)
Experience: 3-5 years of applicable of experience.
Certifications: CompTIA Security+
Role : The End User Service Specialist (EUS) provides Tier II support for customer related IT issues that are escalated by the Tier I Service Desk through the Service Desk or directly in ServiceNow either at their designated workspace or reserved hoteling workspace to troubleshoot, and maintenance of, hardware, software, networking, and other computer-related technologies. The EUS practitioner is responsible for:
• Troubleshoot and resolve IT hardware equipment's / network equipment's such as Conference room and reported printer issues
• Installation of requested / approved software on the requesting customer IT equipment.
• Complete assigned tasks in accordance with the IT GEMS SLAs and protocol established by the EUS Team Lead
Primary Responsibilities and Activities
• Resolve complex issues requiring detailed systems and applications knowledge that have been escalated from Tier I/Service Desk.
• Troubleshoot and resolve Tier II issues upon first contact, when possible, for hardware, software, networking, and other computer-related technologies to include, but not limited to, OS issues, application issues, software installations, and service requests.
• Set-up, operate, and troubleshoot audio and video teleconferencing (VTC) equipment.
• Support the set up and DOD Configuration of GFE mobile devices.
• Mentor and train new team members.
• Monitor EUS Specialist Scorecard Dashboard in ServiceNow to maintain ticket queue and meet contractual Key Performance Indicators (KPIs).
• Meet or exceed Service Level Agreement (SLA) thresholds for ticket resolution.
...Now Hiring: Pharmaceutical Sales Representative ADHD Medication Are you a driven sales professional with a passion for making a real impact in healthcare? Our client is looking for a Pharmaceutical Sales Representative to promote the first and only ADHD medication...
...Jackson Lewis is seeking a Litigation Legal Secretary for the Silicon Valley, CA office... ...set protocols for search ease. Assist with preparation/revision of correspondence... ...communicate with colleagues and attorneys on every level. ~ Reliable with punctuality and...
...Responsibilities for this Position Entry-Level Electrical Engineer ID: 2025-65173 USA-AZ-Scottsdale Required Clearance: TS/SCI, obtainable within reasonable time based on requirements Posted Date: 3/4/2025 Category: Engineering-Other Employment Type...
The Loan Processing Coordinator will play a crucial role in the post-application experience, working with consumers who have recently engaged with our financing options through partner merchants. This role involves confirming customer satisfaction, collecting completion...
...estimating team to continue to provide accurate and efficient estimates to our clients. JP Cullen primarily self-performs work in concrete, masonry, steel, carpentry and equipment setting for clients in the education, commercial, healthcare and industrial markets. Our Mission...