Job Description

Customer Service Representative

Granite Bank is one of the fastest-growing banks in Minnesota! We’re a locally owned community bank, and we’re growing our team of people on a mission to help as many people as possible achieve their financial and homeownership goals. We live by our core values: accessibility, agility, transparency, family feel, and empowerment. Whether it’s expanding our product line or having fun company events, we’re prepared to adapt to an ever-changing industry while keeping our people first. Come join us!

We’re looking for a Customer Service Representative who has previous banking experience and top-notch people skills. Our ideal candidate not only understands each customer’s specific banking needs but also provides exceptional service with a smile. You’ll be at the forefront of communication here at Granite, meeting directly with customers and guiding them to the banking and credit solutions that fit them best.

Summary:

As Customer Service Representative, you’ll be working with bank customers in person and over the phone. You’ll determine their banking needs and provide individualized service. Duties will include opening new accounts, processing credit card payments, and assisting customers with digital banking.

Essential Duties and Responsibilities:

• Presenting and cross-selling banking services and products to new and existing customers
• Providing exceptional customer service both in person and over the phone
• Opening new accounts—both consumer and business
• Processing credit card payments
• Completing maintenance on customer accounts.
• Troubleshooting issues that arise
• Participating in community networking groups
• Helping customers with digital banking
• Additional duties as assigned

Required Education, Skills, and Abilities:

• Previous banking experience
• Excellent problem solving and critical thinking skills
• Exceptional verbal and written communication skills
• Strong relationship building skills
• Sales or customer service experience preferred
• Working knowledge of retail banking practices, rules, and regulations
• Detailed understanding of banking services and products
• Proficient in Microsoft Office Suite (Word, Excel, and Outlook)
• Multi-tasking and time-management skills, with the ability to prioritize tasks
• Excellent sales and negotiation skills.

Industry

• Financial Services

Employment Type

Full-time

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