Job Description

Position Overview

Ultimate Staffing Services is actively seeking a dedicated Bilingual Video Teller to join a prestigious banking institution in Oregon. The ideal candidate will engage with customers through interactive teller software, ensuring exceptional service while processing financial transactions and addressing customer inquiries in both English and Spanish. This role involves educating customers about available products and services to enhance their financial wellness. The Video Teller will use consultative selling techniques to identify opportunities, build relationships, and recommend products and services that align with customer needs.

Responsibilities

• Engage with customers, maintaining a professional on-screen presence and fostering positive interactions.
• Represent the bank in a friendly, professional manner, making eye contact and demonstrating a genuine willingness to help.
• Provide prompt, efficient, and confidential service while accurately processing transactions such as deposits, withdrawals, and account maintenance.
• Maintain and balance a virtual cash drawer, ensuring accuracy and reporting any discrepancies.
• Develop technological skills for operating Interactive Teller Machines (ITM) and maintain knowledge of bank products and services.
• Utilize consultative selling skills to identify customer needs and make appropriate recommendations.
• Offer loan products and business partner services, making referrals to specialists in other departments.
• Respond to and resolve customer inquiries promptly and accurately, providing effective solutions.
• Educate customers on self-service options and handle challenging situations with professionalism.
• Ensure adherence to bank policies and procedures by confirming customer identification before processing transactions.
• Utilize risk mitigation controls and apply fraud prevention measures to address potential risks.
• Balance daily transactions, resolve discrepancies, and troubleshoot technical issues related to hardware and software.
• Meet established performance goals and service levels, continuously improving through training and development.
• Participate in coaching sessions and peer-to-peer training to enhance skills and service delivery.

Requirements

• High school diploma/GED required.
• Bilingual - English/Spanish
• Ability to build rapport with customers and assist them through various channels, including video conferencing. Comfort with being on camera is essential.
• Proficiency in operating multiple computer systems simultaneously, including the Interactive Teller Machine and the bank's transaction processing system.
• Strong decision-making skills related to account management and operational procedures.
• Ability to learn and maintain thorough knowledge of the bank's products and services.
• Adaptability to process, product, and workflow changes while remaining flexible to unexpected events or shifting priorities.

Required Work Hours

Monday - Friday

Compensation

The position offers a competitive pay range from $22 to $25 per hour, reflecting the applicant's experience and skills.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county , to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.

Job Tags

Hourly pay, Local area, Remote job, Flexible hours, Shift work, Monday to Friday,

Similar Jobs