Job Description

ESSENTIAL DUTIES & RESPONSIBILITIES

Overview of Responsibilities

• Provide general administrative support for the Claims & Risk Management Dept.
• Participate in shared department administrative responsibilities.
• Handle sensitive information in a confidential manner.
• Receive, sort and scan incoming mail.
• Review and upload miscellaneous client safety documentation.
• Maintain electronic filing system.
• Maintain and update claim files.

Investigation aspects of the position:

• Examine photographs (including environmental and injury photographs), video surveillance, audio clips, statements, and all other documentation related to the claim.
• Assist with authorizing medical care and post-accident drug screening at the direction of Claim Manager
• Follow up regularly on missing medical dictation and drug screens.
• Assist with creating and sending modified duty assignments.
• Analyzes claim trends to develop recommendations for improved safety and claims management efforts.
• Documents telephone conversations, written statements, medical reports, accident investigation results and payment of medical bills.

Additional Responsibilities:

• Observes periodic claim reviews.
• Attend safety walkthroughs of client sites with Claims & Risk Manager or Specialist
• Respond to Client Set-Up Requests
• Personal Injuries Logging
• Weekly Walkthrough review and logging

KNOWLEDGE, SKILLS & ABILITIES

Motivated and driven

Self-starter, goal and accomplishment-oriented individual

Strong business acumen, multitasking and organizational skills

Ability to build rapport with both internal staff and clients/ customers

Excellent interpersonal skills (written & verbal)

Ability to travel

Meticulous approach to work with an eye for detail

Ability to maintain high-quality work and meet strict deadlines

Strong technical skills; Microsoft® Word, Excel and PowerPoint

Ability to adhere to LAUNCH’s Mission and Values

Must be able to work flexible hours as needed

MINIMUM EDUCATION / EXPERIENCE / QUALIFICATIONS

Associates degree preferred

Experience working in an office environment

Minimum 2 years customer service or human resources experience

KEY RELATIONSHIPS

LAUNCH Internal Staff

LAUNCH Contractors

Benefits

• Paid holidays, vacation, sick, and parental leave
• 401(k) company match
• Employee assistance program (EAP)
• Medical, dental, and vision insurance
• Life insurance, long term and short-term disability and other ancillary plans
• Monthly lunch on LAUNCH
• Anniversary bonus program

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