Job Description

We are seeking a detail-oriented and personable Account Coordinator to join our telecommunications client in their Client Services Group in Charlotte, NC. We are seeking someone with experience in account support, coordination, or client service roles—especially in fast-paced, business-to-business (B2B) environments.

You will act as the primary point of contact for select clients, supporting day-to-day service and administrative needs. This includes scheduling meetings, maintaining databases, tracking account and billing details, and coordinating between internal teams and external stakeholders. Ideal candidates come from administrative, customer service, or coordination backgrounds.

Responsibilities:

• Serve as the go-to contact for designated accounts, providing consistent support and communication.
• Coordinate and manage the day-to-day activities for assigned clients.
• Maintain accurate service, billing, and account records.
• Schedule meetings, update research databases, and help coordinate events or customer touchpoints.
• Support internal teams with customer data, project updates, and service requests.
• Help track service usage and billing status across client portfolios.
• Work closely with cross-functional teams to ensure client satisfaction and issue resolution.
• Assist with documentation, reporting, and customer communication as needed.

Ideal Candidate Profile:

• 3+ years of experience in a similar role (Account Coordinator, Client Services, Customer Support, Admin Coordinator).
• Strong interpersonal and communication skills — able to build lasting client relationships.
• Detail-oriented with excellent organizational and multitasking abilities.
• Familiar with B2B client environments and account servicing models.
• Previous experience supporting telecommunications, billing, or customer data is a plus.
• Familiarity with Microsoft Office, Salesforce or other CRM tools is highly desired.

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